FAQ’s

Where in the world are you based?

Bleubell Macrame is based in Taranaki, NZ.

Do you ship to rural addresses?

Yes we do. Please check your address on the following link - you'll be able to see if your address is rural or not & then you can select the correct shipping charge at the checkout. 

https://maps.fastway.co.nz/

 When will my order be shipped?

Once you have placed your order, I will process and package your order within 2 business days then it will be picked up by the courier which is usually the same day or next. Please note that packages are only picked up by the courier from Monday-Friday. All packages are sent with tracked postage. 

Do you ship to PO Boxes?

No.

 Do you ship internationally?

Yes, worldwide.

Cotton, Rope & Ribbon products are only shipped within New Zealand.

 Do you take custom orders?

We certainly do. If you have questions in regards to a custom order just get in touch with me via the contact page.

 What macrame products do you have in stock?

All our pieces ready to purchase are uploaded to the website. You can also join our VIP group on Facebook to get a heads up on new pieces for sale. 

https://m.facebook.com/groups/1824523104518823?ref=share

 How much is shipping?

Shipping costs are calculated by your address. We have a flat rate of $5 for small orders such as keychains, plant hangers etc. All other items have a flat rate of $10. Rural shipping is $15 .

 How can I get a refund?

 We do not accept refunds. All sales are final so please make sure you “choose wisely”. If a product arrives to you damaged then you will need to contact the courier in which you can get in contact with me & I will give you all their info. 

 I want to return an item. How do I do this?

If you need to return an item please contact me via the contact page or email me at jadeparkinson.bleubell@hotmail.com

 

On Selling & Wholesale

We do offer wholesale on our cotton supplies & macrame products - please get in touch for more info.

On selling - If you are making DIY kits etc using our cotton supplies you MUST acknowledge that the cotton supplies are purchased through us in those kits. The same with workshops, if you are using our cotton supplies you must acknowledge that they are from Bleubell Macrame.

 

International purchases

If purchasing internationally, buyers are responsible for all custom & import taxes applicable. Please be sure to check these before you purchase. Bleubell Macrame takes no responsibility for any additional costs incurred. 

 

Please also check before placing an order that importation of items of wood/branches, dried flowers & deer antlers are not prohibited or restricted in your country of residence. Bleubell Macrame will not be held responsible or issue a refund in the event of your purchase being confiscated.

 

Rural Shipping

Please select rural shipping at the checkout if your address is rural. If you select standard tracking for a rural address you will be sent an email with the details of the account number for you to transfer the remaining shipping costs. Your order will NOT be sent out until the remaining is paid. I will not refund your order due to you not selecting the correct shipping fees either.